Dan,

I appreciate the honest review of our wings and as well I apologize for the dish you were presented with. After seeing the picture of our product I was appalled. The plate should have been served with the wings on a plate of green leaf lettuce and the bleu cheese in a “new” bowl filled to the top with fresh chunks of bleu cheese added to our previously prepared dressing. Firthermore you should have been asked if you required additional seasonings ( Tobasco, Thrasher, Frank’s or others that we have ). As you know this is a tough business and the turn-over rate with staff is continual and we are working on improving our customer service constantly.

We do use Frank’s Red Hot and currently I have about 20 gallons in-house that is brought to me monthly by airline pilots. They recommend to cut the mixture with equal parts butter, which we do. If you would like I can send you a liter. I agree that they are not the spiciest and for chicken quality we are at the mercy of the product available at the time. My primary cook arrives after 8:30pm and was not here to prepare your plate. No excuse! So again I apologize for the presentation and service failure. The Casa Bar is determined to provide only quality products and thus is why our menu is limited until the time in which we can perfect the items we now serve.

Again thankyou for your generous comments and we look forward to your patronage again in the near future. I am always open to advice that can improve our quality of food and service. As for the loud music and dark lighting I hear ya man, but it’s a bar and I am old. ha ha

Patrick

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Patrick,

Thanks for your note – it’s always good to get some feedback. As noted, I really did like the wings, I just didn’t agree with Jason that they were the spiciest around – though, I still like the ambiance far better than that of El Alamo or Hard Rock, so you can count on us as customers. As to the spicy sauce – as I noted, not only did they not ask, but when I did ask, I was told there would be an extra charge to bring hot sauce to the table and it would be the same as what was on the wings (there’s a note on your menu to that effect too, no?). So, a little re-training is in order – as we both know, it is hard with staff turnover to keep a handle on quality control!

One last note as I was looking back at yours – the quality was great, not a concern – it was purely the hot sauce and dressing quantity that was an issue, which is service related, not food quality. And while the leaf of green lettuce would have dressed up the plate, I was fine without it!

Dan