Comments on: Sweet Tooth http://www.saltshaker.net/20061201/sweet-tooth Casting a little flavor (and a few aspersions) on the world of food, drink, and life Thu, 21 Aug 2008 21:51:40 +0000 http://wordpress.org/?v=2.5.1 By: dan http://www.saltshaker.net/20061201/sweet-tooth#comment-8940 dan Tue, 19 Dec 2006 13:19:06 +0000 http://www.saltshaker.net/20061201/sweet-tooth#comment-8940 I've had several people send me e-mails to tell me that I'm simply wrong about this place. I will give it another shot at some point, with a different menu. However, I guess I want to clear one thing up - although I wasn't happy with the food, it could simply be that the chef was having an off night or perhaps just didn't quite "get" these particular dishes. I don't think I made it clear in what I said that the thing that bothered me the most was the attitude we got - we were one of only two tables having dinner there that night, and the other was a table of three. So four out of seven customers (and I don't know the opinions of the other group) were plainly not enjoying their food - and even said so to the waiter. Neither he, nor the chef, did anything about it other than to essentially tell us that it was our own fault because we didn't know enough about Thai food to recognize the authenticity and quality of theirs. I'm not a "the customer is always right" sort - especially given the side of the restaurant business I've spent the last thirty-some years on. But, even when the customer is wrong, it's in a restaurant's best interests to acknowledge their concerns and attempt to make things right. Even a simple "I'm sorry it wasn't to your tastes." would have made a difference. I’ve had several people send me e-mails to tell me that I’m simply wrong about this place. I will give it another shot at some point, with a different menu. However, I guess I want to clear one thing up - although I wasn’t happy with the food, it could simply be that the chef was having an off night or perhaps just didn’t quite “get” these particular dishes.

I don’t think I made it clear in what I said that the thing that bothered me the most was the attitude we got - we were one of only two tables having dinner there that night, and the other was a table of three. So four out of seven customers (and I don’t know the opinions of the other group) were plainly not enjoying their food - and even said so to the waiter. Neither he, nor the chef, did anything about it other than to essentially tell us that it was our own fault because we didn’t know enough about Thai food to recognize the authenticity and quality of theirs.

I’m not a “the customer is always right” sort - especially given the side of the restaurant business I’ve spent the last thirty-some years on. But, even when the customer is wrong, it’s in a restaurant’s best interests to acknowledge their concerns and attempt to make things right. Even a simple “I’m sorry it wasn’t to your tastes.” would have made a difference.

]]> By: SaltShaker » Blog Archive » We could grow up together, E.T…. http://www.saltshaker.net/20061201/sweet-tooth#comment-8417 SaltShaker » Blog Archive » We could grow up together, E.T…. Tue, 12 Dec 2006 13:57:34 +0000 http://www.saltshaker.net/20061201/sweet-tooth#comment-8417 [...] Which was closed. It wasn’t supposed to be. The sign on the window said they were open Monday through Friday for lunch. But, it was closed and dark. I thought about heading back to Tancat, but as I said, tapas is no fun solo. And then I realized I was literally around the block from a place I’ve had listed as recommended for quite some time, but hadn’t gotten around to reviewing. So, I popped around the corners onto the short cobblestone lined street and got myself buzzed into Empire Thai, Tres Sargentos 427, Retiro, 4312-5706. Now, if you were reading along a week and a half ago, you might remember my last “Thai” experience, at Sifones y Dragones (which several people have written to me to say “give them another chance on another night” - so I will). Caramel, caramel, caramel… I know Empire Thai isn’t that way, I’ve eaten here several times. [...] [...] Which was closed. It wasn’t supposed to be. The sign on the window said they were open Monday through Friday for lunch. But, it was closed and dark. I thought about heading back to Tancat, but as I said, tapas is no fun solo. And then I realized I was literally around the block from a place I’ve had listed as recommended for quite some time, but hadn’t gotten around to reviewing. So, I popped around the corners onto the short cobblestone lined street and got myself buzzed into Empire Thai, Tres Sargentos 427, Retiro, 4312-5706. Now, if you were reading along a week and a half ago, you might remember my last “Thai” experience, at Sifones y Dragones (which several people have written to me to say “give them another chance on another night” - so I will). Caramel, caramel, caramel… I know Empire Thai isn’t that way, I’ve eaten here several times. [...]

]]> By: asadoarg http://www.saltshaker.net/20061201/sweet-tooth#comment-7962 asadoarg Fri, 01 Dec 2006 14:25:17 +0000 http://www.saltshaker.net/20061201/sweet-tooth#comment-7962 >Our waiter explained to us that “thai food is all covered in caramel, that’s the style” LOL >Our waiter explained to us that “thai food is all covered in caramel, that’s the style”

LOL

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